Contacts and Support
I’ve forgotten my login credentials. What do I do?
A: You can request a password reminder or update contact details via the Participant Hub. Alternatively, email admin@ukneqasli.co.uk or call +44 (0)114 267 3600.
How do I request a repeat sample?
A: Use the "Request a Repeat Sample" icon on the homepage of the website, or contact the Administration team directly if access is unavailable. https://www.ukneqasli.co.uk/contact-us/temp-request-a-repeat-sample/
What if I have technical issues with data submission?
A: Contact the Administration team for support using the contact details above.
Is UK NEQAS part of the NHS?
A: UK NEQAS centres are hosted within the NHS, academic organisations or other not-for-profit private organisations. All our centres are independent and impartial. Our independence is assured through a Board of Trustees, governance mechanisms, codes of practice and independent advice from our steering committees of medical and scientific experts.
Can I continue to use another person’s login details if they leave.
A: No, once a contact is made inactive their login details no longer work.
What are the different contact types?
A: Default: Lead contact who receive all communications.
Genetics: Name is the genetics default contact at the laboratory.
Invoice: Person responsible for all invoice related correspondence (only 1 invoice contact per lab)
Other: Point of contact with ability to enter data but do not receive any notifications.
Supervisor: Central contact for all HMBMAA license labs if applicable.
Trial: Laboratory contact with ability to enter data, receive trial notifications and report notifications.
Report: Receives report information only.
Where can I find further information regarding UK NEQAS LI accreditation?
A: To view information relating to UK NEQAS LI accreditation and certification visit our homepage https://www.ukneqasli.co.uk/
Can I view your Privacy Policy?
A: Yes, the Privacy Policy link is shown in the footer of all pages on the UK NEQAS LI website.
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